Concerns & Complaints

Open communication is important, and we want every family to feel listened to, valued and supported. If something is worrying you, please get in touch so that we can work together to understand your concerns and find a positive way forward.

Although most concerns can be resolved through an informal conversation, there may be times when a more formal approach is needed. Our Concerns and Complaints Policy explains how to raise a complaint and the steps involved.

Please click the link below to read the policy.

NSAT Concerns and Complaints Policy

NSAT Complaints Form